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Overview

Our refund and return policy is valid for 14 days. If 14 days have passed since your purchase, we cannot offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging. Several types of goods are exempt from returns. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary products, hazardous materials or flammable liquids or gases. We require a receipt or proof of purchase to complete your return. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted:

  • Item with obvious signs of use Any item that is not in its original condition, is damaged or missing parts for reasons not attributable to our fault.
  • Any item that is returned more than 30 days after delivery.

Refunds

Once your returned item has been received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days. Late or Missing Refunds If you have not yet received your refund, first check your bank account again. Then contact your credit card company. It may take some time for the refund to be officially posted. Then contact your bank. There is often some processing time before the refund is posted. If you have done all of this and still have not received your refund, please contact us at info@trinidado.com.

 

Returning Goods by Shipping

To return your product, you must mail it to: Sofia, 41 President Lincoln Blvd. You will be responsible for paying the shipping costs to return the item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from the amount. Depending on where you live, the time it may take for the replacement product to reach you may vary. If you are returning more expensive items, you may want to consider using a tracking service or purchasing shipping insurance. We do not guarantee that we will receive the returned item.

Need help?

Contact us at info@trinidado.com for questions related to refunds and returns.